Please provide us with a screenshot of your payment history and Facebook ID.
You can find your payment history by following the steps below.
1. Log into Facebook and click the downward triangle arrow at the top right hand corner of your Facebook page.
2. Click on “settings”.
3. There should be a tab for “payments” on the left.
4. Go to “Purchase History” and find the specific purchase record
.
. Then you can take a screenshot by following the steps below.
1. Press the “Print Screen/Prnt Scrn” button on your keyboard.
2. Open the program called “Paint”. It is a basic program that comes with all Windows Operating Systems.
3. Press Ctrl + V simultaneously to paste. You can also right click and select “Paste”.
4. Save this image and send it to us.
You should have received an e-mail from Facebook with the payment receipt. You can also forward the receipt email to support@cookapps.com. A screenshot of this would suffice as well. Once this has been verified we will credit your account with the purchase right away.