How do I receive a refund from Google Play? We would like to assist you in this matter, but due to Google policy all the hard currency transactions are handled by Google. Please contact Store Customer Center directly through the following address. https://support.google.com/googleplay Related articles Why haven't I received my in-game purchases? How do I get a refund from Facebook? What are coins? Why should I log into Facebook? How do I receive a refund from Apple?